Save first those who are in danger
Call the Fire Brigade, dial 112
Alert others threatened by the fire
Extinguish the fire, if possible
Evacuate the building through the nearest emergency exit. Do not use the elevators.
In case of a fire in the staircase or in another apartment, stay as long as possible inside your apartment. The Firebrigade will help you out if needed. In that case, stay close to your balcony or a window.
Unfortunately, you have had some water damage in your apartment and we would like to bring some important information to your attention.
Water damage is usually detected when you or your neighbor find moisture on the floor or along the walls. Since it is often discovered in the evening or on a weekend, it is usually the ‘after hours Service Company’ that arrives to seal the leak and stop the water flow. If the incident is reported in the evening or on a weekend, we will see the report the next working day and contact you right away.
2. Inspection and Assessment
We normally bring in an external consultant to inspect and assess the damage. Often the report will indicate how much demolition or clearing is required to properly see and measure the damage. It will also then be possible to determine if you should remain living in the apartment or if you need to move to another. Please read more under the heading ‘What I should know as a Resident’.
Kitchens or bathrooms are most often affected and in severe cases, the adjoining rooms as well. Typically we would have to remove kitchen counters, cabinets, closets and flooring to expose the underlying concrete construction in order to check the area affected by moisture.
4. Drying / Monitoring
We use drying machines to speed up the drying process while our contractors monitor the progress to ensure it will be safe to re-build on. For health and safety concerns, re-building can only begin once the moisture has completely dried out. Although everyone works as fast as they can, the drying process could sometimes take 3–4 months. It is a time consuming task and it is not possible to foresee the exact time or work involved. This causes people to sometimes get upset and they may then assume the management is not working fast enough. However, this is not the case as it is very important for us to complete the job as fast as possible.
We can begin restoration of the apartment when the moisture has been dried out and is no longer a problem. The apartment is always restored in accordance with current building standards. For example, If you or a previous tenant had installed a special flooring of your own choice, we will replace it with the ‘standard’ flooring that we offer in similar apartments. Since, most often, the apartment is refurbished at higher, more modern standards than when the original building was built, we will require a signed approval for this change. Rebuilding the apartment normally takes less time than the drying out process, typically 2–4 weeks.
6. Your apartment is now ready!
What I should know as a Resident
First and foremost, if you cannot continue staying in the same apartment or if your belongings have been damaged, you need to get in touch with your insurance company. It is the insurance company’s responsibility to help you with alternative accommodation and compensate you for any costs incurred due to the damage… such as moving costs, storage, moving phone subscriptions, address changes, rental costs etc.
After the renovation is completed we will compensate you for it in accordance with SABO’s standards.
Kindly note that the rent will need to be paid as usual throughout the period and that the adjustment will take place after the apartment is restored, since it is only then that we will know how long the whole process took. Our insurance company will then contact you and calculate the compensation.
We then inform the insurance company how many days the apartment (or parts of) was unusable and what extra cost the drying machines etc have added to your electricity subscription. (Special meters are set up when these machines are connected for the drying process.)
If you have not been able to use the apartment at all, you will receive a 100% reduction in the rent for those days. (Calculated as annual rent by the number of days the apartment was uninhabitable)
If you have been able to continue living in the apartment, and could use the kitchen but not a bathroom then we deduct 40% of the rent. Similarly a kitchen that is not usable is also a 40% deduction. Other areas are calculated as percentages of the total apartment area. You can never get more from a compensation than the cost of rent and electricity for the period.
Any damage to your belongings should be taken up with your insurance company.
During the drying and restoration period, we will change the lock to the apartment if it is not inhabited. This is done for your safety and it is important to remember that it is our workplace. If you need to come in for some reason, we can always arrange it during normal working hours.
We will keep you informed of the progress the closer we get to restoration so that you can make plans for the near future. We are always here for you and you are welcome to call us with any questions.